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VISA FIA NetAccess

Enjoy convenient member services without ever picking up a phone! The online center lets you perform the following functions:

  • View up-to-the-minute account activity
  • Make credit card payments
  • Make address and phone number changes
  • Request credit line increases
  • Request additional or replacement cards
  • Request personal identification number (PIN)
  • Add authorized user(s) to your account

Contact FIA Card Services

Report a Lost or Stolen Platinum Plus WyHy Federal Credit Union Visa® WorldPointsTM Credit Card: Call (877) 388-6560, 24 hours a day.

Important Phone Numbers and Addresses
Member Satisfaction (24 hour service) (800)362-6299
Member Satisfaction (Hearing Impaired) (800) 346-3178
Member Satisfaction (Spanish) (800) 778-6262

Payment Address
FIA Card Services
PO Box 15019
Wilmington, DE 19850-5019

Billing Inquiries/Disputes
FIA Card Services
PO Box 15026
Wilmington, DE 19850-5026

This credit card is issued and administered by FIA Card Services, N.A. Visa is a registered trademark of Visa International Service Association and is used by the issuer pursuant to license from Visa U.S.A. Inc.

Questions and Answers

Q. Why did my interest rate change?
  • All questions regarding rate increases or the pricing of your account should be directed to FIA Card Services.
  • One change, as I understand it, APRs are now variable rates. As such, your rate would be adjusted in the future as the prime rate changes. FIA Card Services will now use variable pricing as their standard for FIA Card Services credit card accounts.
  • FIA Card Services and other issuers are rebalancing their portfolios in response to market conditions, new federal laws and regulations, and the increasing costs of providing unsecured credit.
  • This change will continue to enable FIA Card Services to extend credit to as many consumers as possible in the future. If you have questions about any changes to your card, we have a team of specialists who can answer them. Simply call Customer Service using the number on the back of your card.
Q. Can the way my interest rate is determined be changed with this notice?
A. Yes, the notice you are referring to changes APRs on your account to variable rates. I understand your concern. Please call Customer Service using the number on the back of your card to speak with a representative who can answer your questions.


Visit the Online Service Center!

Close President's Letter to Members
WyHy Federal Credit Union

President's Letter to Members

Dear WyHy Federal Credit Union Members,

To say 2009 was an interesting year would be an understatement. As we approach 2010, the economy is still at the top of everyone's mind. While uncertainties about the status of the economy remain, WyHy remains a sound, secure and safe financial institution. WyHy's top priority is our membership. WyHy is owned by its members. WyHy is a "not for profit" organization. These are the founding principles of credit unions. During times like these, the difference between credit unions and other financial institutions become clearer than ever. Experts across the nation are touting credit unions for their safety, soundness, better rates and lower fees. I encourage you to refer credit unions to your friends and families, now is the time to make the switch from the big banks!

As a member-owned institution, we make decisions for the benefit of our membership. You often hear financial institutions are not lending. We are! In 2009, while most financial institutions had no loan growth in 2009, WyHy grew loans 19%, while most financial institutions had higher delinquencies, WyHy's dropped. As a result of the trust you place in us, and the efforts of our staff, your credit union has grown successfully in 2009. Without a doubt, your credit union continues to do well during these challenging economic times. The reason for these successes is simple; we continue to make decisions that benefit our members.

At WyHy, we strive to offer personalized solutions that meet the individual needs of our members. We see this approach as a way to respect what our members want and need from their financial institution. When we listen to our members, we recognize that you care about your community. We are committed to supporting communities throughout Wyoming not only through monetary donations, but with our time and talent. By supporting the local agencies that serve you, we hope to positively impact your overall quality of life. Some of these agencies we supported this year include, Adopt a Family, Adopt a Soldier, Cell Phone for Soldiers, Cheyenne Animal Shelter, Meals on Wheels, Boys & Girls Club, Nicolaysen Art Museum, Cheyenne Schools Foundation, Comea Donations, United Way and United Blood Services. At WyHy, giving back to our communities is not a policy it is a principal.

As we enter 2010, rest assured that the Board of Directors and staff are committed to maintaining WyHy's safety, soundness and financial strength. We look forward to continuing our efforts in providing you with the most competitive products and services and by rewarding your loyalty with our SmartPoints program. The rewards program that gives you the ability to decrease certain loan rates, increase certificate of deposit rates and waive certain service fees. I'm also excited to announce that we will be introducing a new credit card program and Business Account Solutions, so stay tuned for more details in the coming months.

I am proud of WyHy's continued strength and security and would like to thank you for its growth and your membership.


Sincerely,


William Willingham, III
President/CEO